Machine Culture – Website Policies

1. Privacy Policy

Overview

Your privacy matters to us. We collect only what we need to serve you properly — whether that’s processing orders, sending updates, or improving our website.

Information We Collect

• Personal details: name, email, billing and delivery address, phone number.
• Account details: login information if you create an account.
• Order information: product details, transaction data (processed securely through PayPal, Stripe, or WooCommerce Payments — we never see or store your full card details).
• Newsletter sign-ups: when you subscribe, we store your email address to send updates and offers.
• Website analytics: anonymous data via cookies and tracking tools (see Cookie Policy).

How We Use Your Information

• Process and deliver your orders.
• Manage your account and subscriptions.
• Send you product updates, offers, and newsletters (you can unsubscribe anytime).
• Improve site functionality and performance.
• Comply with legal or tax obligations.

Lawful Basis for Processing

• Contractual necessity – to process your orders.
• Consent – for newsletter and marketing communications.
• Legitimate interests – for improving site experience and security.
• Legal obligation – for record-keeping and compliance.

Sharing Your Data

We don’t sell or rent your data. We only share information with:

• Payment processors (PayPal, Stripe, WooCommerce).
• Shipping providers for delivery.
• Service partners (e.g., analytics or email providers) who follow strict confidentiality standards.

Your Rights

Under UK GDPR, you can:

• Access, update, or delete your data.
• Withdraw consent for marketing at any time.
• Request data portability or restrict processing.

To exercise these rights, contact us at Hello@machineculture.co.uk

Data Retention

We retain order and account data for as long as required for tax, warranty, and legal purposes. Marketing data is deleted upon request or inactivity.

Security

We use SSL encryption and secure servers to protect your data. Payment details are handled only by verified third-party processors.

2. Terms of Use

Acceptance of Terms

By using this site, you agree to these Terms. If you don’t agree, please don’t use the website.

Intellectual Property

All content, logos, text, images, and designs on this site are the property of Machine Culture, unless otherwise stated. You may not reproduce or distribute any content without our written permission.

Use of the Site

• Do not misuse the site for unlawful or harmful purposes.
• Do not attempt to hack, damage, or disrupt the site or its systems.
• Do not copy or use materials for commercial gain without consent.

Product Information & Pricing

We do our best to ensure all product details, prices, and stock information are accurate. However, mistakes can happen — we reserve the right to correct errors or update details without notice.

Liability

We’re not responsible for:

• Any loss or damage from using the website or relying on its content.
• Third-party links or services we reference.
• Interruptions or errors beyond our control.

Your statutory rights as a UK consumer are not affected.

Changes to These Terms

We may update these Terms occasionally. Continued use of the site means you accept the updated version.

 

3. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our site. They help us make your browsing smoother and more personal.

Types of Cookies We Use

• Essential cookies – required for site functionality (e.g., cart, login).
• Performance cookies – help us understand how visitors use the site (via tools like Google Analytics).
• Marketing cookies – used for personalized ads and retargeting (e.g., Meta Pixel or Google Ads).

Managing Cookies

You can manage or disable cookies in your browser settings. Some site features may not work properly without them.

Third-Party Cookies

Some cookies are set by third parties we work with, such as analytics or payment providers. They follow their own privacy practices.